1. DGFSL Investor grievance email id :

ig@iseindia.com

2. SEBI

“Filing complaints on SCORES – Easy & quick

a. Register on SCORES portal

b. Mandatory details for filing complaints on SCORES:

i. Name, PAN, Address, Mobile Number, E-mail ID.

c. Benefits:

i. Effective Communication

ii. Speedy redressal of the grievances

3.Investor Charters and Complaints

Investor Charter

1.Stock Brokers – Investor Charter

2.Depository Participant – Investor Charter

Investor Complaints

1.Stock Brokers – Complaints Data

2.Depository Participant – Complaints Data

4.KYC Document

5.DGFSL Escalation Matrix

1.Stock Broker – Escalation Matrix

2.Depository Participant – Escalation Matrix

6.CDSL E-Voting

7.CLIENT BANK ACCOUNT DETAILS

8.SMART ODR